We are committed to delivering exceptional customer service, where your customers are always our priority. Our experienced teams combine industry knowledge with cutting-edge bespoke industry systems. Rest assured you and your customers are in safe hands with us.
We believe great service starts with strong foundations. Our values influence every decision we make, helping us deliver high quality outcomes for our clients.
We hold recognised industry accreditations and awards, giving you the confidence in every interaction we handle.
Our services are designed specifically for public transport environments. We adapt to your operational demands and customer expectations.
Our people bring deep industry experience and a passion for service excellence, ensuring every customer interaction is delivered to the highest standard.
We are committed to the growth and development of our team members. We invest in continuous training programmes to ensure our employees have the knowledge and skills to excel in their roles.
From customer service training to specialised programmes in areas like disability awareness, fraud prevention, and GDPR, we empower our team to succeed.
Don’t just take our word for it — hear from our employees about what makes working at First Customer Contact so special.
I have recently progressed to Team Manager, and now manage a Customer Relations team. This has been possible thanks to the support and guidance I have received during my time here. FCC is like an extended family, and there is always someone on hand to offer help and guidance.
Working at FCC has given me the opportunity to grow my skills and take on new responsibilities, including progressing from an Advisor role into a Team Manager position. One of the things I value most here is how much support there is from colleagues and leaders — people are always willing to share knowledge and help you succeed. A highlight for me has been gaining the confidence to step into leadership. The transition has shown me how much trust FCC places in its people and how many opportunities there are to develop.
Having an amazing manager who is actively involved in my development makes a huge difference. Their guidance and support help keep me on the right track and encourage my progression.
We are proud to hold a range of industry recognised accreditation's, ensuring our services align with the highest standards in customer service, quality assurance, and data protection. These credentials are a testament to our commitment to excellence, showcasing the accountability and integrity that drives the success of our operation.
ISO 27001: Information Security Management
ISO 9001: Quality Management
ISO 14001: Environmental Management
PCI DSS Compliant
Achilles Accredited Silver Supplier
Cyber Essentials Certified
Committed as a Disability Confident Employer
ISO 27001: Information Security Management
ISO 9001: Quality Management
ISO 14001: Environmental Management
PCI DSS Compliant
Achilles Accredited Silver Supplier
Cyber Essentials Certified
Committed as a Disability Confident Employer